Direct Routing
Connect Teams to the phone network through certified SBCs, with no lock-in to one carrier.
Phone systems
Microsoft Teams Calling
Bring business calling into Microsoft Teams with Direct Routing. Keep your numbers, add policies and reporting, and call from anywhere.
Why Teams Calling with us
Policies and compliance
Dial plans, 000 emergency routing policies and retention controls.
Hybrid flexibility
Teams for some users, PBX and handsets for others, on the same numbers.
Devices
Teams-certified handsets and headsets, or softphone only.
How we set it up
- 1
SBC and domains
Set up Direct Routing, verify domains and configure SIP.
- 2
Policies
Dial plans, emergency routing, number normalisation and caller ID.
- 3
Numbers
Port or assign numbers, enable users and set voicemail policies.
- 4
Cutover and training
Pilot group first, then a staged rollout with user guides.
Common questions
Can we keep our existing numbers?
Yes. We port and map your numbers, stage the cutover and test live calls.
Do we need specific Microsoft licences?
Users need Teams Phone licensing. We will check the best licence mix for your tenant.
Can we run Teams alongside our PBX?
Yes. We design dial plans and routing so PBX users and Teams users work together cleanly.
How are emergency (000) calls handled?
We set up location and emergency routing policies for Australian numbering and test them before go-live.