We keep Australian businesses talking.
Phone systems, internet, mobile, cabling and IT for businesses that cannot afford to miss a call. Supplied, installed and supported by Telco Concepts since 2009.
Based in Bankstown, with technicians on the ground in NSW, VIC, QLD, SA and WA.
Businesses like yours rely on us
Pick your industry to see who we look after and what we usually set up.
Hospitality
- The Grounds Cafe and events venue
- Chat Thai Restaurants
- Monkey King Thai Restaurants
- Do Dee Paidang Restaurants
What we usually set up
- Phones that ring the next free person, then a mobile, so bookings are not missed
- NBN with 4G/5G failover so EFTPOS and online orders keep working
- Guest Wi-Fi kept separate from POS and the back office
- Cabling and NBN jumpering for new fit-outs
Fitness
- Plus Fitness 24/7 gyms
What we usually set up
- Internet ordered and jumpered before a new club opens
- 4G/5G failover for payments, check-in and door access
- One provider and one point of contact across every club
- Member Wi-Fi kept separate from club systems
Industry and logistics
- Blum Australia Furniture fittings
- Phoenix Transport Transport
- BRS Infrastructure certification
- Precise Fire Fire safety services
- Visioni Site surveillance
What we usually set up
- Networks linking head office, depots and sites
- Mobile fleets with pooled data, plus router SIMs for sites and vehicles
- Warehouse Wi-Fi and data cabling
- Technicians on site where you have no IT staff
Offices and professional services
- CS Advisory Business advisory
- Chic Management Talent management
- SDA NSW Union
What we usually set up
- Cloud PBX or Teams Calling, keeping your existing numbers
- IT helpdesk and Microsoft 365 administration
- Business NBN or fibre with a static IP
- Call recording and reporting
What we look after
One team for the phones, the lines behind them, the network they run on and the people who use them.
Business phone systems
Cloud-hosted or on-premise, new install or keeping a legacy system running. We supply, program and support the platforms Australian businesses actually use, and handle the numbers and lines behind them.
See all phone systems- Cloud PBX Business-grade calling without hardware on site.
- Microsoft Teams Calling Bring business calling into Microsoft Teams with Direct Routing.
- SIP trunking Carrier-grade SIP trunks with elastic channels, number porting and failover routing.
- Number porting Keep your existing numbers while you move to a new phone system.
- 1300 and 1800 numbers National numbers with smart routing by time of day and caller location, and queueing across sites.
- Business SMS Two-way messaging for reminders, alerts and customer updates, from a web portal or your own systems through an API..
- Phones & devices Yealink handsets, headsets and conferencing gear, plus UniFi Wi-Fi, supplied auto-provisioned and ready to go.
- Cisco Webex Calling Your business phone system in the cloud, backed by Cisco.
- Yeastar Unify a mobile, multi-site workforce with Yeastar.
- Avaya Avaya is a global leader in business communications.
- Panasonic From legacy systems such as the TDE200 and NCP500 to the current NS700 and NSX1000, your Panasonic system is in good hands..
- NEC Looking for a reliable new NEC phone system, or someone to fix the one you have? We do both..
- Ericsson-LG iPECS Ericsson-LG iPECS gives organisations of every size a scalable unified communications platform.
NBN, fibre and mobile broadband
The right connection for each site: NBN, dedicated fibre, or 4G/5G fixed wireless where fixed lines are slow or unavailable.
See all internet & fibre- NBN & fibre plans Wherever you are, we can get the right internet service delivered to your door, backed by on-shore technical support..
- 4G & 5G broadband As well as NBN, we offer high-speed mobile broadband: fixed wireless on the Telstra or Optus 4G/5G network..
- Enterprise fibre Dedicated, symmetrical fibre from 200 Mbps to 5 Gbps and beyond, powered by Vocus, with a business-grade SLA and proactive monitoring..
- 4G/5G failover Keep trading during outages.
Cabling, network and IT services
Licensed technicians and network engineers on the ground in NSW, VIC, QLD, SA and WA. We can be your hands and feet on site.
See all professional services- Data cabling Nothing beats a hard-wired connection.
- MDF jumpering Need an experienced, fully certified cabler? We provide MDF jumpering, also known as A to B jumpering, for phone and internet connections..
- Network equipment installation No resources in NSW, Victoria, South Australia, Western Australia or Queensland? Not a problem: we can be your hands and feet on site..
- Wi-Fi access points Let us optimise your Wi-Fi coverage, including in areas where running cable would cost too much..
- IT services & network optimisation Constantly dealing with slow internet, network latency or packet loss? Our IT team diagnoses and fixes it, on site or remotely..
- Managed network & security Cisco Meraki networking, SD-WAN, next-generation firewalls and Zero-Trust access, monitored and maintained by our engineers..
- Cisco Meraki Cloud-managed networking and security from one dashboard: firewalls, SD-WAN, Wi-Fi, switching, device management, cellular and sensors, deployed and managed by Telco Concepts..
- IT support & helpdesk A friendly, Australian-based helpdesk, proactive device care and security-first defaults that keep your people productive..
Business mobile plans
4G and 5G plans for teams of any size, with generous data, unlimited national calls and international minutes included.
See all mobileMoving office? Plan backwards from day one.
Internet and number ports take weeks, not days. Tell us when you move and what you need, and see what has to start now.
- New internet: start at least 4 weeks before the move. Order NBN or fibre for the new address.
- Keep our numbers: start at least 3 weeks before the move. Lodge the number port.
- Phone system: start at least 2 weeks before the move. Program and ship handsets.
- Data cabling: start at least 2 weeks before the move. Cabling and MDF jumpering.
- Wi-Fi: start at least 1 weeks before the move. Survey and install access points.
How we work
No local IT team at a site? We can be your hands and feet: installs, cabling, NBN jumpering and handsets, with your head office kept in the loop.
See professional services-
Listen
Your goals, sites and budget first, before anyone touches a config.
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Design
A simple, vendor-neutral plan in plain English, with costs set out clearly.
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Deploy
Agreed change windows, a rollback plan, and numbers ported without drama.
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Support
Local engineers who already know your setup when you call.